Managed Helpdesk vs IT Support: Are They the Same?
There are so many IT services out there—especially as software companies move to the cloud and technology becomes increasingly complex. It can be hard to keep track of them all, and most importantly, know which ones you need for your business.
It’s an important decision because the right IT service can make life and work much easier—but there are a lot of options. To help you out, we’ve broken down two popular services: managed helpdesk and IT support.
What Is Managed Helpdesk?
Managed helpdesk is a service that provides round-the-clock help and support for your IT systems. It helps you troubleshoot any issues or problems with your computer, laptops, tablets, phones, or other technology—so you don’t have to worry about the technical stuff.
Essentially, managed helpdesk provides unlimited tech support. It can be used for any type of IT issue, from simple questions to complex problems. And the best part? You get quick, expert help whenever you need it.
Managed helpdesk is typically outsourced to a third-party provider, meaning you don’t have to hire and manage your own IT team. This can be incredibly cost-effective for businesses that don’t need an in-house IT department but still want access to proactive, expert help whenever they need it.
What Is IT Support?
IT support is a type of service that helps you manage and maintain your IT systems. It usually includes things like setup and installation, monitoring, patching, troubleshooting and maintenance.
Unlike managed helpdesk, IT support is typically provided in-house—meaning you need to hire and manage your own team of experts to provide the service. This can be costly and time-consuming, but it’s often necessary for businesses with large IT systems.
However, in-house IT teams can be incredibly helpful if you need specific technical advice or guidance. They can also help you identify issues before they become major problems, saving you time and money in the long run.
Your Quick Guide to the Differences
If you need some quick bullet points, here’s a guide to the differences between managed helpdesk and IT support:
Managed Helpdesk
- Outsourced
- Proactive
- 24/7 support
- Cost-effective
IT Support
- In-house
- Reactive
- Usually used by big companies
Which One Does Your Business Need?
If you need cost-effective, round-the-clock tech support, then managed helpdesk is likely a great fit. However, if you have complex IT systems and need specific technical advice or guidance, then IT support is a better option.
Ultimately, the best way to decide which service is right for you is to speak with an expert. They can help you identify your needs and find the perfect service for your business.
Get Round-the-Clock Support from Spectrum Data Networks
Managed helpdesk can help you get the expert tech support you need, without breaking the bank. At Spectrum Data Networks, we provide round-the-clock helpdesk services to businesses of all sizes, so you can get quick, expert assistance whenever you need it.
Contact us today to learn more about our managed helpdesk services and how they can benefit your business. Our team is ready to help you get the IT support you need!
